We had stayed here in the past with no issue, but this experience was so bad we didn't even stay the night. The room was brutally cold, and the wallmount heater wasn't keeping up. The room had a funky odor, the bathroom was in poor repair, and some spots in the floor were squishy. I question the security offered by the front door. The cleanliness was fine, but no way were we going to be comfortable, so we left. Upon checkout, the front desk staff was quite rude despite the fact we didn't even intend to ask for a refund. Also, know that the hotel prefers cash for pet fees.