Worse service ever, never been treated this bad with no respect and I stay at world wide hotels every week due to my work.
I’m sure they’ve not learned the sentense ”The costumer has always right” in their home country!
Absolutly discusting behavier from the front desk.
Arrived to the hotel after been driven 11 hours from Sweden, tired and hungry I had my booking number/confirmation in my hand when they right away said they didn’t have my booking. I showed them once again my reservation and that Expedia had charged me for the room + the sentense on the confirmation that said ”your booking is confirmed, there’s nothing more to do then arrive. Welcome!”.
”Well you haven’t payed us, you have payed them” was the answer from the man. He told ME to call the German Expedia (it’s HIS JOB in HIS LANGUAGE!!) but at this time they were closed for the night (arrived at 19.30...), then he just said ironic ”well you have to stay in the car then until tomorrow when they’ve opened. We can’t help you. If you please move now, there is other customers behind you”. I was in shock and just like; are you kidding me?! I’m 24 years old and two old (one was the ”boss” he called himself) men was laughing to my face and looked down on me while I was crying of frustration!
After 20 min in front of them I ironically got an email from Expedia to ”review my check in”, I thought it was so funny - showed them but he was just shook his shoulders and kept saying ”we don’t have your rese