My wife and I stayed in a superior room at this hotel for seven nights and had a great experience. The room was modern, clean and air-conditioned, it was equipped with a Nespresso machine, a minibar with most of the necessities. Room service was available for additional requests and which we used quite regularly.
There was very little to complain about in terms of the hotel facilities or the impeccable service provided, it was very clear to me that the staff (in its entirety) were doing their outmost in order to provide the best service available. Regardless of what we asked for, (and we did ask for a lot), it was taken care of instantly, nothing was too troublesome or difficult. The cleaning crew even left us with little thank you notes, thanking us for leaving a tip.
The hotel is in itself quite beautiful and a perfect hotel to stay at for those who already have seen the main tourist attractions and are looking to have a relaxed stay at the hotel and to take advantage of the great service provided. It is not, at least in my view, a tourist hotel that provides fast and easy access to the main tourist attractions in the city. The location is a bit off, but then again maybe that isn’t a problem since the taxi services in Hungary are quite affordable.