*While there is a lot negative mentioned in this review, the owners did make things right and discounted our fee greatly, I do appreciate it...
We extended our stay after a 7 day cruise and it's hard to find hotels in Puerto Rico right now because of the hurricane, FEMA occupying rooms and it was a holiday weekend, we booked this "hotel" at 3pm - showed up at 6:30pm to find:
- This is an apartment being rented out as a hotel (similar to AirBNB/VRBO
- There is very few public parking spots unless you have a remote to get in the gate
- They had us go up to the room to get the parking remote to get in
- They didn't receive the Expedia confirmation in time to have the room cleaned
- Cleaners came for 2 hours while we waited for them to finish - finally told them we would make up the last bed after the sheets dried
- Cleaners had to take the parking remote, there was supposed to be a replacement the next day - we never received one and had to hunt for parking for 15 minutes each time we came back
- The cable boxes were missing from both TV's, so we couldn't watch anything
- There is a cable modem & wifi router but the router won't turn on, so no internet - poor cell service in the room we were in, so it was frustrating
- A staff member was supposed to come charge my card before our stay ended, he showed up after we had checked out, and couldn't figure out how to use the credit card machine, after an hour of him trying while we ate lunch I send a PayPal payment instead
