This is a very good hotel with excellent and attentive staff.
However, the overall management shows a lack of knowledge in basic hospitality standards. For example, there is moss in the pool, overly soft mattresses that become very uncomfortable, and staff members like the security guard and gardener are tasked with repairs.
The lowest point is the food. Most dishes have an unpleasant taste of rancid oil, and the fruit is of poor quality.
This is a crucial moment for the hotel to address these issues properly; otherwise, it risks falling into a downward spiral, which is hard to recover from.
I emphasize once again that the staff is excellent and very attentive.