We went on a 6-day trip as a couple and had previously stayed at this hotel about 2 years ago, when the experience was entirely different. Although this is supposed to be a 5-star hotel, it feels closer to 3 stars due to the current clientele it attracts. The place is overrun by rowdy, mostly German, youths who cause chaos in the pool, scream at night, party, and are generally loud. If you are a couple looking to enjoy a quiet and relaxing week, this hotel is definitely not the place to choose.
However, the staff deserves a 10/10. They provide excellent service and there is nothing negative to say about them. The hotel is clean, with a good gym and spa area.