The reception staff first gave us the wrong room. Be careful! Apparently this happens a lot at this hotel. They either say they don't have your booking or they simply give you a lower standard room than the one you booked. The reception staff were also unhelpful and invented various things as to why we could not have the suite with a balcony that we had booked (e.g. there are no available rooms, we made booking through Expedia/Hotels.com which means "the site can pick any room") about why our room was not available, only to, after an hour of discussion, finally give us the right room - the suite we had booked. For the breakfast the waiters ask for tips. The view from the hotel room was amazing and is the positive thing about staying in this hotel.