Upon our arrival, other than the street sign, we weren't sure if we were at the correct location. Signage wasn't seen until entering the building. After encountering some internal computer problems at check in, was given the room number. Upon entering the room, it appeared that the main door was not closed properly. Sunlight was coming through the door and the dead bolt would not work. Placed the stained desk chair in front of the door along with luggage to make noise in the event of an intruder. Went to plug in phone charger on the wall between the beds and the electrical outlet pulled from the wall. When taking a shower, there was no hot water. Each bed contained 3 pillows which were half the size of a regular bed pillow. When checking out the next morning, advised the front desk clerk of the problems and was advised that no one else ever complained about that room having issues. Was also told the lack of hot water was due to a water main break and lots of water needed to be run including the hot water to assist with the repair. Also was told hotel was full and perhaps a lot of people were taking showers at the same time. Did receive a half-hearted apology, but didn't feel genuine. Will have second, third, and fourth thoughts about using this hotel chain in the future.