10/10 Enastående
13 juli 2021
Real compassionate & professional concierge staff
We slid into Sorrento late afternoon just to stay for a day before we were to check into our hotel in Positano. Driving into the hotel through their private entranceway was impressive and the hotel itself is very large and beautiful. Upon arriving, the woman in the check in desk instantly upgraded our room and we were shown to a beautiful room with its own balcony overlooking the ocean. The room and rest of hotel exudes old school charm and elegance.
As we just had gotten married we wanted to have wedding photos taken at the hotel and in surrounding Sorrento. The extremely, and I really can't stress this enough, compassionate and professional concierge staff had a photographer ready within an hour and continuously helped us with dinner reservations and other things. The staff, including Mauro and Francesco were some of the best I have ever seen. They even managed to have my camera (which I forgot) delivered to my hotel in Positano. We can not thank them enough.
The only area that we felt needs improvement was the pool. Considering the great location of the hotel it was sad to see that the pool is not adjacent to the cliffs with an ocean view. Also staff at the pool bar said that it was not possible to order fruit at the pool, which seems odd for a 5 star hotel. After voicing our disappointment, they changed their mind and we were allowed to order a fruit platter. This was a strange inconsistency considering how we felt that the rest of the staff were willing to move mountains
Jenny
Jenny, 1 natts resa
Verifierad gästrecension från Hotels.com
