4/10 Hyfsat
17 januari 2025
Inconvenienced and disappointed
The vending machines on all the floors were inoperable. My children & I had connecting rooms. Mine was fine; but theirs was not made-up or finished for new guests. They had to move us to a different floor where the rooms were ready, but instead of a King size bed, I had to settle for two double beds. My kids chose to shower before retiring for the evening after spending 10 hours on the road. Their water was scalding hot (no cold water - the cold side was hot too). My water was equally scalding, so I opted to wait until morning to see if the water temperature had improved. By morning the water temperature had returned to a normal function - hot & cold was available. We were offered a $25 meal voucher for the room change as compensation for the inconvenience. Frankly, we felt that we should have been comped on the entire one night stay. This Marriott didn't live up to expectations!
Jerome
Jerome, 1 natts familjeresa
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