When you stay at Smart Cancun The Urban Oasis, you'll be just a 5-minute drive from Plaza 28 and Plaza Las Americas. After visiting the fitness center for a workout, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. Other features of this Mediterranean hotel include an outdoor pool, a poolside bar, and a snack bar/deli. Fellow travelers say great things about the helpful staff.
Languages
English, Spanish
At a glance
Hotel size
132 rooms
Arranged over 7 floors
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas (1-device limit)
Free WiFi in rooms (speed: 25+ Mbps)
Parking
Free onsite self parking
Other information
Smoke-free property
Property amenities
Food and drink
Free continental breakfast each morning 7:00 AM–10:00 AM
Restaurant
Bar/lounge
Poolside bar
Coffee shop
Snack bar/deli
What to do
Beach nearby
Golfing nearby
Working away
5 meeting rooms
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Facilities
1 building/tower
Built in 1985
Fitness center
An outdoor pool
Banquet hall
Mediterranean architecture
Room amenities
Be entertained
Flat-screen television
Home comfort
Air conditioning
Coffee/tea maker
Iron/ironing board (on request)
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Shower only
Free toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Laptop-friendly workspace
Free WiFi (speed of 25+ Mbps)
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Special features
Dining
Bites - Onsite restaurant.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
Sanitation services: USD 4.57 per night
Optional extras
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Pool, spa, & gym (if applicable)
Pool access is available for an extra charge of USD 8 per day
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels).
Also known as
Oasis Smart Cancun
Oasis Smart Hotel
Oasis Smart Hotel Cancun
Smart Oasis Hotel Cancun
Smart Oasis Cancun
Smart Cancun by Oasis
Smart Cancun The Urban Oasis Hotel
Smart Cancun The Urban Oasis Cancun
Smart Cancun The Urban Oasis Hotel Cancun
Frequently asked questions
Does Smart Cancun The Urban Oasis offer free cancellation for a full refund?
Yes, Smart Cancun The Urban Oasis does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Smart Cancun The Urban Oasis?
Yes, there's an outdoor pool.
Are pets allowed at Smart Cancun The Urban Oasis?
Sorry, pets aren't allowed.
Is parking offered on site at Smart Cancun The Urban Oasis?
Yes, there's free self parking.
What are the check-in and check-out times at Smart Cancun The Urban Oasis?
Check-in start time: 3 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
Is there an onsite casino at Smart Cancun The Urban Oasis?
No, this hotel doesn't have a casino, but PlayCity Casino (11-min walk) and Royal Yak Casino and Sports Book (3-min drive) are both nearby.
What is there to do at Smart Cancun The Urban Oasis and nearby?
Smart Cancun The Urban Oasis has an outdoor pool and a fitness center.
Are there restaurants at or near Smart Cancun The Urban Oasis?
Yes, there's an onsite restaurant, Bites.
What's the area around Smart Cancun The Urban Oasis like?
Smart Cancun The Urban Oasis is in Downtown Cancun, a short 19-minute walk from Plaza 28 and 6 minutes' walk from Las Palapas Park.
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.0/10
Cleanliness
8.0/10
Staff & service
8.0/10
Amenities
7.6/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Exceptional
Sep 6, 2024
The staff were exceptional. The rooms were excellent. The hotel was excellent. The food was amazing!!!
King
King, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
Sep 3, 2024
The place is the best place
Simon
Simon, 4-night business trip
Verified Expedia guest review
8/10 Very Good
Aug 22, 2024
Great place for a good price
Great place, an oasis of calm as advertised. The hotel district on the beach is now a zoo.Book online for the best deal with breakfast.
Alan
Alan, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 21, 2024
My stay was excellent. The Staffs are great really helpful. I really like the pool area. It is very nice. Wasn’t too crowded. The hotel actually looks better in person. Rooms are nice and clean only thing the water sometimes will fluctuate from hot to cold. Check in process was really fast and check out. I can honestly say that I would return if In Cancun, the marina mall was five minutes away by car. My experience at the oasis honestly was great. I would say they could’ve had more options for breakfast.
Gregory
Gregory, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
Aug 21, 2024
Youri
Youri, 6-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 16, 2024
Only problem not open wifi. Rest perfect
Naveed
Naveed, 1-night trip
Verified Expedia guest review
4/10 Fair
Aug 14, 2024
The checking at the hotel was very long the WiFi is terrible and the room was old I very not enjoy my stay in that hotel
Vincent
Vincent, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 12, 2024
Excelente hotel, excelente atención, el desayuno fue estupendo. Súper recomendado. Volveré sin duda alguna.
Leyda
Leyda, 3-night trip
Verified Hotels.com guest review
4/10 Fair
Aug 5, 2024
Yegni
Yegni, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 30, 2024
This place was perfect! Beautiful, clean and excellent staff. Loved the pool area! Great value for money.
Zashon
Zashon, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 30, 2024
Spacious
Dilip
Dilip, 1-night family trip
Verified Orbitz guest review
10/10 Exceptional
Jul 18, 2024
Love the location and if you’re sightseeing is perfect all the buses stop here
Elizabeth
Elizabeth, 4-night family trip
Verified Expedia guest review
4/10 Fair
Jun 23, 2024
When checking it. It was great welcome and thought it was going to be an amazing hotel. The lady who helped us check it was awesome and the lady who show us how to get a tour. Was also amazing. Now on to the room. It was average. The net worked one day and after that. It did not work for the remaining trip. It was raining mostly while there. It was a leak in the bathroom ceiling through the light fixture. Which we found to be unsafe. The shower was bipolar. It would start hot and which to cold and then turn extreme hot. When we left the room to go out. We can back to no clean towels. We had to leave notes every time we left the room. So our housekeeper would give us clean towels. (It was more on the list than just towels.) So one morning we woke up to a big flood in the room. The rain had made its way into the room. We did our best to clean it up. So back to the net for a second. So we couldn’t watch Netflix on the tv. Because the signal wouldn’t work. Signal wasn’t even good in the lobby after the first day. … So there are three restaurants in the hotel. Only ate at two. The sports bar one was great and the breakfast one was good. They are and were very friendly. But overall from my experience. I will not be returning and I really did like the staff at the front desk.
Travis
Travis, 4-night family trip
Verified Expedia guest review
8/10 Very Good
Jun 21, 2024
James
James, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
May 31, 2024
Balcony view over old dirty roof of building next to it, besides that all cool.
Ilya
Ilya, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
May 28, 2024
Great
rolando
rolando, 1-night trip
Verified Expedia guest review
10/10 Exceptional
May 25, 2024
I will return next year
Lorena
Lorena, 3-night trip
Verified Expedia guest review
4/10 Fair
May 10, 2024
Service for evening cocktails was very poor. Bartender was rude to the entire party when receiving orders
Tennie
Tennie, 2-night trip with friends
Verified Orbitz guest review
4/10 Fair
May 7, 2024
The building is very old and shouldn’t be used for accommodation until after renovation. Although the staff were very nice and helpful as they provided me with a small cooler to preserve my food as I have allergies and can mostly eat food from home. They also gave me a microwave as the rooms doesn’t come with any fridge or microwave which is really nice and that why I am giving them a two star. I was totally disappointed about the lack of maintenance as I paid too much was expecting to get a decent accommodation. Bathroom was very nasty and horrible as the shower curtain were very dirty and very disgusting. Also keep in mind that there is no bath tub here. Air bnb would have been lot cheaper and way better than what they offered at this hotel. Definitely not coming back here. No thanks
Mercy
Mercy, 8-night trip
Verified Expedia guest review
10/10 Exceptional
May 4, 2024
Ariela
Ariela, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Apr 14, 2024
Charlene
Charlene, 3-night trip
Verified Expedia guest review
8/10 Very Good
Apr 9, 2024
Elissa
Elissa, 1-night trip
Verified Expedia guest review
6/10 Good
Apr 7, 2024
Kamee
Kamee, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Mar 20, 2024
Fortino
Fortino, 5-night family trip
Verified Hotels.com guest review
8/10 Very Good
Mar 5, 2024
i Love Cancun and the Urban Oasis
very well located, close to the main bus stops, banks, and shopping plazas around. pool area was just great, breakfast was always tasty, we will be back.