2/10 Dåligt
11 januari 2025
Rude manager, will try to steal your deposit
I rarely leave reviews, but my experience was so poor that I feel compelled to. I stayed here on three separate occasions. The first and last time, I got my deposit back. The 2nd time there was clearly an error on their part and my deposit wasnt refunded. Multiple times I called and was told it was still processing. After a month, I asked to speak to a manager. 3 separate occasions I was promised a call back that never happened. Finally, they gave me a random cell phone number and tried it until a woman finally answered. I told her what the issue was and she claimed she would investigate it and call me back in a few hours. I waited 3 days and called her back. At that point she was extremely rude and told me they were keeping my deposit for smoking. First, I dont smoke. I travel extensively for work. I stayed in hotels over 100 nights in 2024 and NEVER got charged a smoking fee. Second, I stayed in the hotel before and after the time that I was charged without incident. Thirdly, the paperwork you sign at check in claims a $250 charge for smoking, so why wasnt I charged that instead of $75? She insulted me, called me a liar and said to do what I have to do she didnt care. I disputed the charge with my credit card company and 6 weeks later they refunded me. I was patient, explained the situation, and gave them every opportunity to correct this before taking it this far and was met with incompetence and rudeness at every turn. Next I'll be contacting corporate. You lose, lady.
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