2/10 Dåligt
25 augusti 2024
BEDBUGS BEDBUGS BEDBUGS
This is the absolute worst experience I've had with a hotel. It started with the ac not working and the the electricity went out and came back 3 or 4 times and our room, didn't have wifi for the afternoon until the next day. And the hotel staff came to our room and checked out that it wasn't working and confirmed it and called the wifi company to come to fix it and no one came. Then finally they themselves somehow after I got upset in front of people checked in they magically fix it themselves. They just keep telling me to sit in the lobby to use the wifi. Then we found bedbugs in the bed. And the only thing the very very rude staff did was change the sheets. I contacted hotell.com they helped us with emailing the manager and trying to get us a refund because we wanted to leave after that. The next day the manager comes in and started arguing with us and keeps on calling me a lair because apparently I lied that the wifi wasn't working and then I didn't apparently want to resolve the bedbug issue and then the staff checked us out without us knowing whikes we were talking to hotels.com trying to figure out what to do and tolds to leave without a resolution and we had to involve the police to get ethiter a room or a refund. The manger is the worst and he keept on making fun of us in other languages and called me and my mother crazy and lairs to other customers. Don't waste your money and sanity on this nightmare.
Maryam
Maryam, 7 nätters familjeresa
Verifierad gästrecension från Hotels.com