2/10 Dåligt
23 november 2024
Total Disappointment
I booked our stay a month in advance and when I checked in they asked me if I booked the night before. I said no, and they said well they didn’t have a room available for the 3 of us but we could have a king bed with a cot. I brought my friend on this trip and assured her this hotel was very nice. It was so embarrassing to have my guest have to sleep on a cot in an extremely cramped room that was no where near big enough for 3 people. They refused to help us that night but said they might have a room in the morning with the two beds that we originally booked. The staff also acted like this was our fault for not knowing it was parents weekend. They explained that we weren’t the only ones this has happened to and they were overbooked. When we moved into the correct room the next day, we were walked in on and then rushed out by staff. Wouldn’t ever come here again despite how wonderful my first visit was, this was such a nightmare experience. Oh and the most compensation they could give us was a $50 credit for items from the lobby.
Vanessa
Vanessa, 2 nätters kompisresa
Verifierad gästrecension från Hotels.com
