We stayed 5 days in a junior suite. They missed to clean our room once, and missed the ‘complement’ water and coffe at least twice. Two of three spot lights in the bathroom was out of order. Receptionists were good and used to sort out when we point out. However one guy was a bit odd, instead of saying ‘sorry’ he jumped in in a concversation we were having with his understanding colleague, totell us ‘you must understand that those who clean and those who distribute water/coffee are two different teams’...but they work at same hotel buddy, where you are a front office!
Internet signal is bad, despite a repeater only 3 meters from bed. Within 1m from repeater, Internet was fine..
Room was good, bed quality was good too. Despite that, I would not give that hotel more than 3 of 5 reason is, we stayed at one of their best rooms and they were 5 stars, yet things didn’t flow smoothly.. Expectations are a bit higher for a suite in a 5 star hotel.