2/10 Dåligt
29 juli 2024
Worst reception service we have ever encountered
The people cleaning were great, but the people in the reception and the kitchen were a disaster.
Arriving 15 minutes before regular check-in time and being a Gold Member, we were just told that the room was not ready and not given any time for when we could check in. After waiting a couple of minutes we spoke to another person, who managed to find another room, so that check-in was at the regular time. We had other questions but found the people working in the reception in general totaly uninterested in making our stay a great one.
The worst was when we were served raw chicken in our BLT sandwich to our daughter. My wife has had Salmonella from being served chicken that was not properly prepared and ended up in hospital, so we know the dangers of eating raw chocken. When we took this up with the reception, one of their answers was that the food served by their pool somehow was not their problem.
In general worst possible service!
Douglas
Douglas, 4 nätters familjeresa
Verifierad gästrecension från Hotels.com
