We finally checked into our room close to 4 pm, no one contacted us to let us know our room was ready. Our room only had only 2 bath towels, 2 face towels and no hand towels for 3 people and only one slim bar of bath soap. The next day, we returned and our room was not cleaned, garbage was left in the bathroom, which was obvious it was not cleaned. Again, only 2 replacement bath towels provided, after we had complained the night before. The room was never cleaned throughout our 4 day stay. Apparently, you must request housekeeping service daily. It has been a big disappointment for the money we spent.