The hotel is nice, but unfortunately there is no soundproof within the building so you can hear the guests walking, talking and their AC above you so I could never sleep. I had a nice stay apart from that until I went to close my account and check out and the woman at reception, didn't listen to me and decided to charge the card I had given them for a hold for incidentals (instead of the card I wanted to use). I told her that was not the card I wanted to use then she proceeded to simply lie, gaslight and try and blame me for her actions. The entitlement was unbelievable, then she just talked over me, or listen, even though she was in the wrong. This reflects management and poor training. Hotels cannot charge a card without permission unless using the hold for insurance reasons for the room, not without a signature. When I explained this to the Manager, he also seemed to have an idea that a hotel can charge a credit whenever they want for whatever they want, without a signature, or any sort of written authorisation. This is illegal and paints a bad picture of this hotel.