This place is is truly fantastic! We stayed at the hotel for a week and before our arrival, the hotel manager helped us with booking a taxi from the airport (relying to my emails within just a couple of hours). Upon arrival, we were warmly greeted and given a nice room with ocean view. The hotel is located on a hill which is perfect for watching the sunset and also offers a much calmer environment than the hotels close to the main road. Throughout our whole stay we felt a warm and welcoming atmosphere from all members of staff. The whole premises is well maintained and the room, pool area etc were always clean.
The food deserves special mentioning. The breakfast is plentiful with a large selection of bread, spreads, pastries, hot food etc. After the breakfast, the pool bar restaurant is open until 22:00 and throughout the day, you can order drinks, snacks, Cretan dishes etc. The food is excellent (the menu is available on their website). Once when we came back late from a trip to Knossos, a member of staff even carried the food up to our room.
In summary, we couldn't be more happy with our stay and we would definitely choose this place again if going back to Crete.