This hotel has excellent view and nice areas, friendly restaurant staff, but unfortunatly really poor reception service (taxi was requested at arrival but not arranged, mistakenly credited our card with 100 EUR, forgot to give hotel area information to some customer etc.) Extremely impolite pool guards on 11th floor, who over and over again acted aggressive against the guest (mostly parents). The restrictions as such maybe harmless, but the pool staffs are treating the customers rather as criminals than paying hotel guests and you get the feeling that you will be restricted from the hotel if you don’t do as you are told. For example, at one time I heard the pool guard with loud and angry voice giving a father of two small children a “sir this is the last warning” because the small kids were splashing in the baby pool. At another time, a pool guard demanded our son to use floating devices otherwise he wasn’t allowed stay in the pool. When I asked why (since my son knows very well how to swim), the pool guard told me it doesn’t matter if he know how to swim since he wasn’t tall enough - 1,5m. This length requirement wasn’t stated anywhere on the restriction signs but when we complained about this crazy pool staff behavior to the receptionist manager and to the hotel director no action/excuse were taken or given. I am very surprised; this is really not how I expected my family to be treated on our vacation. We will for sure never stay at hotel amathus rhodes again.