We stayed in a suite in Fairmont last month. The main bathroom was not properly cleaned; there were cobwebs on the side of the shower area, the body was container was empty, and the main toilet is stained, which is gross. Also, the carpet is old and looks dirty. To be rated as a 5-star hotel and charge customers a high price, I expected to stay in a clean and nice room.
Anyway, I went to the front desk and told them about the issue. They sent someone to clean the toilet right away. But because it's a stain, the cleaning person couldn't do anything about it. I just decided to close the toilet in the main bathroom so that I can't see it and use the other bathroom in our room.
I will not come back to this property for sure.