Sun Island Hotel Kuta was perfect! Nice pool, nice staff, nice breakfast, nice location, nice rooms! We stayed in the Deluxe room with pool access and wow, it was really nice! But, to keep things interesting I got three things to point out, three things that weren't so pleasant. Number 1 was when we checked in, and got offered a room with higher rate than those who hotels.com offered. When confronted, staff snorted "Go book online then" instead of atleast offer us the same rate. Said and done, I returned 5 minutes later with a smile on my face and politly told him I had a reservation, which I payed 2/3 of the rate he told me 5 minutes ago. Number 2, the pool had a basket case. Every time someone hit it (which was often), the whole hotell heard it. It was loud. And with pool access, it often splashed us (nothing big, but still a bit annoying). This wasn't a big thing though, but still a dissapointment in a near-perfect hotell. The third was the slightly overpriced restaurant. The food was good but not the best, and the prices were high, even before noticing the "++", which means they'll add 21% to the listed price. And oh, they did the same thing with the room rates, showed 1 price and nearly forgot to mention it was 21% more to pay than listed. I find this sneaky and quite disrespectful! But overall, really nice hotell which I recommend, even though there is some things that could be better!