I stayed at the hotel for 3 nights, perfect location, close to everything. The most wonderfull stuff, always helping with information. I booked at the hotel a Sapa tour, perfect arrangements. The morning when I got back from Sapa I camed back at the hotel to pick up the bag I left there. They offered me a room untill 12 a.m. when I supposed to leave to the airport. The room was free of charge, as well as the breakfast they offered. I insist to pay them , but they totaly refused. Coffee, tea and fruits are at all times available in the reception hall for the hotel's guest, complimentary, of course :). Good to know maybe, the taxi from the airport to the hotel costs me 20 USD, the way back, arranged by the hotel was 14 USD.