Review
Unfortunately, my experience at B&B HOTEL Milano Duomo Velasca was very disappointing. The reception service was especially frustrating. My room was not ready on time, and the following day, after spending the day sightseeing, I returned to the hotel and was rudely asked why I had not checked out—even though I had booked the room for several nights.
There was apparently a technical issue with my reservation, and I understand that mistakes happen. However, instead of approaching the situation professionally and working with me to figure out what had happened, I was met with accusations and an attitude that made me feel like I had done something wrong. I had proof of my reservation, and I expected the staff to at least work with me to resolve the issue.
The location also did not feel particularly safe. It is essentially in the Times Square of Milan—very busy, crowded, and chaotic.
The hotel itself seemed very new, with work still being done throughout the building, and unfortunately the service reflected a lack of experience. The room was actually one of the better parts: it was spacious, attractive, and had a nice view of the Duomo. However, even the room had issues. The small elevators take a very long time, the shower is poorly designed and allows water to run all over the bathroom floor, and there was a dead cockroach in my room.
I hope management takes this feedback seriously and makes meaningful improvements, because the experience was far below what I expected
