The staff were very friendly and accommodating! More than full marks for the service! We couldn’t have asked for a better spot in town. Our room faced the street (and the Pantheon square). It was quite noisy but we liked hearing the pulse of the city (and the city life got remarkably quiet after midnight each night, so we had no problem sleeping.) Our bed was rock hard. The staff did switch our mattress to a firm one, they had no soft ones available. Sadly there were no memory foam mattresses in sight (as the ad had suggested.) The included breakfast, served at a nearby cafe, was quite meagre and overly sweet, in typical Italian fashion, but it could be upgraded to a full English breakfast if one would have wanted to. I would gladly stay at Best Suites Pantheon again!