2/10 Dåligt
4 januari 2025
We stayed in our car at a truck stop instead
We never actually got to stay. We were travelling across country from San Francisco back to Ontario Canada and this was supposed to be our stop for the night. We got there in the middle of the night and when we arrived there was nobody at the desk for at least 30 minutes. Another hotel patron was down at the desk waiting for someone because he had locked himself out of his room and he said he had been waiting for 20-30 minutes. There was a note and a phone number to call, which we called 3-4 times with no answer as well as directly calling the hotel desk and also no answer. By the time the lady finally came back, she told us we were too late and she already did her audit and cancelled our reservation and there was nothing she could do about it. She then helped the other guest waiting and gave him the wrong room key. Then when we asked how much it would be to pay for the room we already had booked, she tried to tell us double the price we had already paid. By this time it was almost 4 am, she wouldn’t give us a refund or the room for even 2 hours or some kind of deal. We ended up sleeping in our car at a truck stop instead after driving for 12 hours.
Rebecca
Rebecca, 1 natts resa
Verifierad gästrecension från Hotels.com
