NOT a 5-star hotel. It was okay, but I maybe wanted more.. And we even got upgraded to a suite.. So the bad things that maybe you could oversee; dark (really bad lightning), hard bed, holes in the bed linnen (NOT ok), bad AC, service was ok (they were almost all-time friendly) but could be better, like not giving us a hard time when asking for restaurant advice. They wanted us to eat at the hotels restaurant... So they started arguing, and not in a good tone...) and the typical flaws in the overall job of painting and flooring. broken bits here and there. maybe usual? (+ the water dispenser in the shower was loose) so, loved rome, not so much the hotel.