2/10 Dåligt
15 december 2024
DISAPPOINTED STAY
Disappointing Stay at Homewood Columbia Laurel!!! Unfortunately, my experience was marred by several inexcusable issues that left a sour taste.
Firstly, the fire alarm would go off EVERY SINGLE MORNING at 7:30 am sharp! I'm not talking about a gentle, soothing alarm; I'm talking about a LOUD, EAR-SHATTERING BLAST that would jolt you out of bed. It was as if the hotel was intentionally trying to disrupt our sleep and ruin our day. I inquired about the reason behind these daily alarms, but the staff seemed clueless.
To make matters worse, the housekeeping service was virtually non-existent. Our room was not cleaned or serviced during our entire stay, despite our requests. We had to repeatedly ask for clean towels, which were not available. It was frustrating to have to trek down to the front desk every time we needed something as basic as towels.
The front desk staff seemed unresponsive and unhelpful. They appeared overwhelmed and unconcerned about our issues. When I brought up the fire alarm and housekeeping problems, they just shrugged it off and promised to "look into it." Needless to say, nothing changed during our stay.
In conclusion, my experience at Homewood Columbia Laurel was a disaster. The constant fire alarms, lack of housekeeping, and unresponsive staff made our stay unbearable. Unless the hotel addresses these issues, I would strongly advise against staying here. There are far better options available that can provide a peaceful and comfortable stay. 1/5
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3 nätters familjeresa
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