Booked a room for 3 people, and was charged extra for the third person.
Checked in early and was promised to get my suitcases delivered to my room, but came back to pick up room keys and also found my suitcases still at the reception. They did not offer to deliver to my room, and did not even apologize after I mentioned that I had earlier been told that my suitcases would be sent to my room.
Staff was not friendly nor courteous, not at the level expected for a supposedly four star hotel. I wasn't given any information about the breakfast times, wifi, etc.
Rooms have AC but the temperature is also controlled by the staff in the lobby, had to argue in order to get the room's AC to a lower temperature. I was even told, it was not possible to get it lower than 20°C. When you spend the whole day outside in the sun in over 35°C weather, you really want to come back and be able to cool down at your own desire.
Refreshments in the minibar were warm, and the shower pressure was nonexistent... like taking a shower with a garden hose. I can only guess they try to save money at the expense of their guests comfort. Shameful.
Breakfast was standard, coffee was bad and really weak, surprising since good coffee is so easy to find in Italy.
Hotel is at best 3 stars on a good day.