8/10 Väldigt bra
11 december 2024
Great location
Great location! Very close to Wavel & just a short walk from Rynek Glowny. Kazimierz is a bit farther away, but in our opinion still within walking distance. Friendly staff in the reception. The breakfast buffet is on the small side but absolutely good/ok & offers a bit of variety in dishes from day to day. The lift was out of function all 4 days (Fri-Mon) we stayed here & our room was on the top floor (4), which could've been a problem had we not been physically able to climb the stairs. The room had a sloped ceiling, which made it feel a bit smaller than it was & you could basically not walk on either side of the bed. However, it was still quite spacious with a "hallway", a desk corner & a good-sized bathroom. Bed & bathroom felt very clean & fresh, but the wall next to the bed had some stains on it & the TV remote control was a little sticky & dusty. When booking I chose pay later (on arrival) which I've done several times before (different hotels, always on hotels.com) & I have always paid the total amount on arrival. This time, however, the hotel contacted me 9 days before arrival & wished payment for the 1st night before arriving. Had to make an international payment. There was no info about this when booking & it has never happened to me before. Don't know if this was the "fault" of the hotel, hotels.com or miscommunication between the two but it made my booking less smooth. Overall a good experience - only a few details that could be improved. Would stay here again.
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