2/10 Dåligt
5 augusti 2019
Warning! book another hotel
This was one of my worst hotel experiences ever. When we arrived at the hotel we found that the room had not been cleaned. There was sticky/dirty stains all over the place, leftover food in the cabin, dirt in the corners of the floor and on the shelfs in the cupboards where we also found someone else's hairpin. Worst was the tons of dog hair on the wall to wall carpet. This was the big problem since I am allergic to dogs and I had specifically called to ensure that this was not going to be a problem. When we brought this issue to the attention of the staff they first of all was hard to reach (beware that the staff are not working at this hotel until 6pm at night), then they promised they would refund us for the two nights we had left of our stay (since we had to move to a non-dog-hairy-hotel) but then later when they got back two nights (!!??) later, they said they couldn't refund. We got that information two nights after we left the hotel??!!
It's not professional people working at this hotel, WHEN someone is working. They have no proper cleaning staff (the kid serving as the hotel assistant is also the cleaning guy (with a vacuum cleaner that looked as it was from the last century).
Also, the hotel is located 1m from a highly trafficked road which didn't really show in the description. There are plenty of good hotels in Chamonix for the same price of this one. I would just recommend you to find another hotel. This is very expensive for what you get.
Erica
Erica, 3 nätters romantisk resa
Verifierad gästrecension från Hotels.com
