Quit bad experience, however the beds where comfortable. Asked for an extra duvet, but had to remind.
Terrible noice from the street, asked for change of room towards the courtyard, but just was informed that I should not complain since they had upgraded me (didn't enlighten me either about this when checking in). Informed me that I had 20% of at the restaurant when checking in. Visited the restaurant and put the bill on the room. When checking out there was not possible to get a reciept, I should contact Hotels. Emailed when getting home and then the Sloane Place suddenly could send me a receipt for the restaurant. Complained that they had not deducted the promised 20% but was informed, that "as per the discount it cannot be applied after C/Out as it has to be done in person at the restaurant once you attended". Smart move to not make me realise this when checking out and not give me a receipt. I can not believe it is up to the customer to always elighten about this, since they enlightened me about this when checking in. It is not about the money, it is about the bad service.