The hotel looks nice and the bed is great but I expected better service from such a fancy hotel branch. The fourth of April around 5pm I recieved the worst customer service I have ever experienced. We asked the young man at the front desk to help us book a taxi for the next day and because we had skis with us we needed a big car. The receptionist was incapable to think further than the taxi company the hotel collaborated with, which didn't have big cars. When asked to help us he struggled to reply, just scrolled up and down on his computer, barely communicating with us, almost pretended as if we weren't even there. A colleuge of his came to help, we thought, but he wouldn't look at us when talked to, even less reply when the women in my family tried to talk to him. We asked to see the manager but was denied so. We felt altermost disrespected, ignored and as if we weren't worthy their service.