4/10 Fair
Nov 17, 2024
Double charged
The stay itself wasn’t bad, but the young man who checked us in clearly had no idea what he was doing. Made me run my card for “incidentals” on an already paid for room. I asked him twice why he made me swipe it rather than just confirm it matched the card on the reservation but he assured me nothing else would be charged to it. I could tell after he ran it he knew he messed up. Went down next morning as my card had been charged for the stay a second time. Lady at the front desk was absolutely rude to my daughter and I, telling me that “we don’t run your card for incidentals”. Well someone should maybe tell the hotel staff that. Then said they did a charge back previous night and I should have it 7-10 business days. She then snarkily told me “that’s on the bank not on us”. Had the front desk clerk not been as rude as she was I probably wouldn’t be leaving this review. Customer service is nonexistent at this hotel, and traveling is stressful enough without them charging you double for your stay and making you wait two weeks to get it back. That is unacceptable when it was their mess up to begin with.
Bobbi
Bobbi, 1-night family trip
Verified Hotels.com guest review