+ Great location, near Plaza puerta del sol with its bustling night activities, el Prado, Reina Sofia museums, and shopping streets.
+ The staff at the reception who were very helpful.
+ clean and fresh.
- the maintenance staff, that woke us up knocking at the door several days in a row, at 9 o clock and earlier(!) Don't they have a list of the customers stays to follow?? Happened twice even after we informed the reception desk and one of the maids of a late check out time.
- there was no soap(!) in the bathroom, we had to explicitly ask that they give us one, after 2 days of washing our hands with schampoo...
- the rooftop pool was in a secluded area, that almost looked like a construction site, with surrounding walls that obstructed the (probably amazing) view of the city. So don't choose this hotel because of the rooftop.