2/10 Dåligt
1 oktober 2019
The hotel was way below my expectations in terms of quality and service. The rooms were quite old and needed renovation. However, given the price discount we got, this was not my main issue.
My main problem was the reception behaviour. We checked in around 8:00 PM on 30th September for an unplanned stay in Marmaris. I noticed that the air conditioner does not work, the lady receptionist asked me to check that the window is locked and try again, so I told her that I will check it when we come back. So we came back around 12:30 and couldn't get it worked. We asked the new shift receptionist, Hüşno, to help us with that, he asked me to find Güney (very nice guy) to help us with it. Long story short, he couldn't fix it. Since the room was very warm and impossible to sleep in, I asked Hüşno if they have other rooms empty, he firmly said that they have no room available ( It was a lie). Then I asked for sister hotels that we could go to, he gave me the name of those hotels but rejected to refund. He claimed that AC is solely an extra option and we can open the window and sleep. Then he asked where I come from, I replied Sweden. Then he stated that I should be originally from middle east because I like to complain and make problems!!! I don't understand what requesting an AC for a warm room has to do with origins? He also threatened to call the police which we warmly welcomed. The issue only resolved when he learned my girlfriend's father is Turkish and he offered us another room!!
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