Check in was easy, front desk was helpful and polite. The room however was not clean. Mold in the bathroom, dirt throughout the carpets, hair in the shower/bathtub.
No real blankets on the beds, just a pull over sheet. The heater in the room did work fortunately. I had purchased my room online, then got doubled charged at the front desk. In the morning, I explained I got doubled charged. This set things off instantly. I recognize I should have stated “Good morning. Iv had an issue with my card.” Instead of quietly saying, I have a weird charge on my card. My comment was taken as hostel. They said that it was the cost of my room, which I reported “No I paid online”. I do talk a bit loud because I have trouble hearing. Which caused the front desk worker to pass my card back, saying not to yell at him. I couldn’t hear everything he said, asked again, slightly louder. Things turned into a full front yelling match. I threatened to call the police saying they were stealing from me. Things got heated fast. Honestly I was very confused. I didn’t believe I was the one to start all this. Things did work out. Front desk helped me fix the problem, I apologized for misunderstands. I left shacking, extremely confused how all this had taken place. My children were crying. I take credit for half of the scene caused. I do appreciate the efforts taken to fix the issue on my card.