We checked in late on 7/20, and were told upon check in that the elevators were out of service. Huge inconvenience, as we have a young toddler and baby with a travel crib, cooler for baby’s milk, etc. We asked if they had anything available on the first floor, and were told they did not. We asked about a discount, and the man checking us in said we could bring up the issue with Expedia. They’d contact the hotel and confirm and get us a discounted rate. Unfortunately, that was untrue. Apparently hotel rep stated they sent out emails to guests telling them of the elevator outage (untrue) and it is on their website (it was not, because the issue had JUST STARTED!). Not only did we have to trek up 4 flights of stairs multiple times with a toddler and baby and all of their necessities, the room also smelt horrible and unclean. I will not be staying at another Hampton Inn in my future travels.