When I arrived at 9:30 p.m., the front desk first asked me for my personal information, such as my phone number and email address. Other hotels had not asked before. The second front desk almost charged me more than $1,800 by mistake, and I found it in time, he charged me $120,70.Third, he gave me the room card of the wrong room. I couldn't enter the room. I went to the front desk to change a room card. Fourth, when I opened the room, the room was not cleaned. I found the receptionist again. He didn't say a word of apology, but just changed the room for me. I said I wanted to complain about him, so he said he was sorry. The next day I found the manager, and I was not satisfied with the manager's reply.