Upon our arrival, we were excited to enjoy the amenities offered by the hotel, including the hot tub in our room. Unfortunately, within just 10 minutes of checking in, the glass shower door in our bathroom broke. I want to emphasize that the breakage was not due to any misuse or mishandling on our part but appeared to be caused by a defect in the shower door itself.
The situation was reported immediately, yet the issue was not resolved during our entire stay. The broken shower door made it extremely difficult to take a shower safely, and the delay in addressing this issue significantly impacted our overall comfort and experience at your hotel.
Additionally, despite booking a room with a hot tub, we were unable to use it for an entire day due to glass shards around it. Even after the cleaning staff had attended to the room, there was still glass present, posing a safety hazard.
Throughout our 3-day stay, no one from the hotel staff reached out to us to discuss or resolve these damages. Instead of offering any assistance or solutions, we were blamed for the damage. Furthermore, we were not given an option to change rooms, which would have been a reasonable and expected response in such a situation.
To make matters worse, at the time of our check-out, a charge of €170 was placed on our bill for the broken shower door. This charge was applied without any prior discussion or warning.