My stay at Staycae Holiday Homes was unfortunately a major disappointment. I received absolutely no assistance after losing my duty-free bag in the lobby. I specifically requested that the surveillance footage be checked from the moment I exited the taxi and entered the lobby. Instead, I was shown footage from an entirely different time — when I was on the 41st floor heading to my room.
I asked twice to speak to a manager, but no one ever got back to me. This is not only unprofessional but also deeply frustrating and completely ruined my holiday.
I had clear evidence of the exact time they should have checked since I was in the middle of checking in via WhatsApp with a manager. Shockingly, the manager appears to have deleted the conversation, which raises serious concerns. Fortunately, I saved the chat as proof.
If it were possible to give negative stars, I absolutely would. This stay was a disaster, and I cannot recommend Staycae Holiday Homes to anyone.