2/10 Dåligt
28 april 2024
BIG NO
Summary: Based on our experience, we unfortunately cannot recommend the Grand Central Hotel. The issues we experienced, from lack of security to exorbitant extra charges, made our stay more problematic than enjoyable. We hope that the hotel takes this feedback into account to improve future guest experiences.
The only bright spot during our stay was the Filipino staff, whose friendliness and service stood in stark contrast to the poor treatment of the rest of the staff. It is our sincere opinion that the hotel's management should re-evaluate its HR strategy to improve the guest experience. "A brilliant aspect of the hotel's operations is the exceptional efforts of the Filipino staff. Their hard work and dedication have been invaluable and have contributed greatly to the success of the business. To further enhance the customer experience and optimize operations, it would be beneficial for hoteliers to consider integrate more employees with similar competencies and work ethic demonstrated by the Filipino staff
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