When I arrived around 2PM at the office that handles several (four?) hotels, I immediately was told I'd been moved to another hotel, Raphael. So I asked of course why I'd been moved from Geula to Raphael, when I've paid for Geula; "Is it fully booked?"
The man - around 60 - behind the desk said, obviously irritated; "Why do you worry? We've changed you to another hotel, and it's closer to the beach. Why you worry? We want tou to relax and enjoy yourself!" (I didn't come for the cold, Mediterranean Sea on Dec. 3...).
Maybe you had to hear his answer to get it, but I found it both condescending and rude - and I never in 5 days there got an explanation as to why I had to change to not just another room, but another hotel...
Apart from that, everything was hunky dory, and the rest of the staff were much friendlier and helpful than Mr. Senior Whatever...