This is a hotel without a front desk, so everything is handled online. Very simplistic and efficient. Our room was located next to the coffee service area, so it was noisy in the morning. Finally, it’s pet friendly, and our neighbor’s dogs started yapping at 6:15 AM. I thought that was rude, but so be it. The room and bathroom was small but totally adequate. The shower was very small - I’m 6’4”, so beware tall folks.