2/10 Dåligt
23 november 2024
Worst customer service in history false advertisem
I was not allowed to stay after their site said they were pet friendly and they refused service due to the factor that I booked with hotels.com hotels.com shows that this hotel is pet friendly in the descriptions as I entered into the building it has a sign that it says they're not pet friendly and that they do not refund any money and that is my problem after I advise them to show them that on their site online it says in the descriptions that they are pet friendly they told me basically that they will not escalate the problem to upper management and they do not care that I need to reread the sun they will not help me out or refund so yeah be aware of this place for false advertisement as they are very not helpful when it comes to understanding when you book an appointment they need to honor it they don't believe in honoring anything I had to go find another hotel after 10 hours behind the wheel with both of my fur babies to only get into an accident almost thank God it was avoided but my car hauler got damaged now if I would have been able to stay at the hotel that I booked at that time of night none of that would have even happened so yeah highly highly recommend do not ever stay at this place if you have pets
steven
steven, 1 natts resa
Verifierad gästrecension från Hotels.com