I am just unable to understand the attitude towards visitor when a request is made , they keep insisting if we are sure of the short fall, especially I was not served bottles of water for one full day and when asked , repeatedly asking if I was sure, cant they just find out themselves and observe their short fall, also when I found more than 5 roaches , they asked me spray them my self , the staff need a good education of client service for sure. just because we have chosen this place it doesnt mean that we had no other choice .