I stayed for five nights after extensive research for my honeymoon. I found this hotel and thought it would be a good choice.
The rooms were extremely small, barely enough space to open my suitcase. I went down to the lobby and paid extra for an upgrade. This room was barely adequate, but it had to do.
The next day, I overheard another guest asking for a towel at the lobby, but since he hadn't left a note on his door requesting cleaning, the receptionist said it wasn't possible. The guest was dumbfounded, saying he hadn't received such information. The receptionist didn't budge.
The day before I was to check out, I asked if I could leave my large suitcases while I traveled to Kyoto. She said it was fine. The next day, I checked out and tried to leave my suitcases as agreed. The receptionist said it wasn't possible without a confirmation of my return booking. I was shocked and said, "This is not the information your colleague gave me yesterday." She insisted it was their policy even though I had just stayed five nights and said I would return. She had ABSOLUTELY NO sense of customer service. I asked if I could pay on the spot instead of booking online since she said online bookings can take time to process. She showed me a price of over $700/night, nearly 3x what I paid online. I questioned this, but she said, "That's just how it is."
This was the worst experience I've ever had. I had to run around Shibuya, sweating and stressed, looking for luggage storage