2/10 Dåligt
19 november 2024
Customer service from hell
Avoid this hotel! Booked a two night stay but my plans changed due to delays when traveling to Delhi. Contacted the hotel about 4-5 times that I would arrive 2 days later than experter and got the responsen not to worry and that they would change the date of arrival. When I arrived they first tried to charge a wrong amount, then they confused me with another guest. After 30-40 minutes they finally told me no rooms were available eventhough they written to me they hade changed my reservation. A rude and arrogant manager also came and told me he could not help me, but it was more that he didnt care or wanted. They charged me for one night, told me to go out and find a new hotel at 10 pm, couldnt even give me a suggestion for a new hotel or help me with the transport. Worst place I ever come across, terrible customer service!
Mikael
Mikael, 2 nätters resa
Verifierad gästrecension från Hotels.com