With 4,5 stars I would expect them to at least have paper tissues in the bathroom! The wear and tear really shows, all tables and surfaces are scratched, the bathroom floor is black from grime and dirt between the mosaic tiles, the room decor is just unfriendly. Even the corridors feel uninviting.
But the beds were comfortable and the breakfast was excellent. Best omelette station ever.
It's close to the train and bus stations and right next to a shopping mall, and this might be both plus and minus depending on your needs and feelings about your neighbourhood.