The hotel was overall clean and the quality of the interior and facilities was good. However, it is quite far from what would be considered a 5-star hotel.
Room: Clean and good amenities. Modern. Unfortunately the room I was in had a scent of smoke, as if the guest before had been smoking in the room.
Food: Good food in the pool bar, breakfast and dinner restaurant. The service at the dinner restaurant was good while it was not as good at breakfast or at the pool bar.
2/3 days I was not offered any tea or coffee at the breakfast, and at the pool there was only service at the bar itself, not by the sun-beds. The dinner restaurant closed already at 9.15, which meant that I could not eat any dinner at the hotel the day I checked in at 9.30, no room service available at that time either.
Service in general: No porter service,very limited room service. Unable to find a laundry bag in the room, however, I did not ask the reception directly.
Guest services: By far the most helpful person at the hotel, the guest service manager, Tien. Sincerely engaged and helpful, as well as apologetic when other aspects in the hotel service did not work as expected. This person really knows and understands the discrete service five star service.
Spa: large and good but noisy due to children playing in the pool.
Really good hotel but some good distance left until I would consider it a five-star hotel. Five stars are not about how modern a hotel is, but rather about the service and amenities.